At Timora Store, we aim to deliver all orders as fast and smoothly as possible to ensure the best customer experience.
Delivery usually takes 3 to 5 business days depending on the customer’s location and governorate.
Shipping fees vary depending on the delivery area and will be calculated at checkout or confirmed with the customer before dispatch.
Customers are not allowed to open the package before receiving it from the shipping company.
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Customers may request an exchange within 7 days from the delivery date, provided that:
Unless the product is defective, the customer is responsible for all shipping costs related to exchanges.
If the product is confirmed to have a manufacturing defect or damage upon receipt, a free replacement will be provided after inspection and verification.
Returns are not accepted for products that match the description and specifications mentioned on the website.
Customers must report any issue within 48 hours of receiving the order.
Return requests will be rejected in the following cases:
Shipping fees for returns are determined depending on the case and reason for the return.
Return shipping fees are determined based on the case and reason for return. In cases of non-defective returns, the customer bears the shipping cost.
For exchange or return requests, please contact us through our official Instagram page or customer support channel.